Tel: 01726 88 44 02

FAQ’s

If you’re considering becoming a Taylors of Grampound support worker you’re bound to have a few questions. We have summarised a few of the questions that are most commonly asked.

I do not have any experience, does this matter?

No, all staff will be required to attend our three day induction course. After completion of the induction process you will shadow a member of our experience support workers for a period of time until your Manager has signed you off as being competent.

Where are your customers based?

Taylors of Grampound has service users all over Cornwall, in all the major towns, in rural towns and villages and some by the coast. We even have a few service users who live in other Counties. All of our support staff live in Cornwall and live near to the service users that they visit and support. The Care and Support Department is split up between the following areas: St Austell West, St Austell East, Truro South (Falmouth, Camborne/Redruth, St Ives, and surrounding Areas) and Truro Central (Truro, Perranporth, St Agnes and MountHawke).

What will be my typical hours?

Each support worker will sign an agreed availability form. The availability form will indicate to your manager and rota team what days and shifts you are expected to work. An example of an early shift can start at 0645 and finish at 1400. An example of our late shift can start at 1500 and finish at 2200. These times are approximate and can change at very short notice due to a change in service user circumstances. You will be expected to work every other weekend.
 

Are there training opportunities?

Yes, you will have many training opportunities with Taylors of Grampound. We strongly believe in the continuous professional development of all our staff, so as well as the intensive induction course there are numerous on-going training opportunities offered.

Will there be someone to contact in an emergency?

Yes; our support staff are never left unsupported. If an emergency takes place within office hours, you can call your dedicated Area Manager either by phoning the office or their work mobile phone. If it happens outside office hours then you have access 24/7 support via a dedicated phone line, where you can speak to someone for help, advice and guidance.

Do you prepare Care Plans for customers?

Yes, an individual Care Plan is written by your Area Manager during the assessment of each service user. The Plan will detail medication, medical conditions and all assistance required for each visit. We believe in “person centred support” which means that the care plan is devised with the service user and they have a say on how they would like their support to be delivered.

Do you carry out Risk Assessments?

Yes, when a service user or commissioning body confirms that they would like to go ahead with Live-in care, a member of our management team visits the client to perform a Risk Assessment and the booking procedure. The information from the Risk Assessment will be detailed in the Care Plan.

How much will I get paid?

Depending on the job that you are employed to do will depend if you get paid a salary or an hourly wage. The actual amount will depend on the level of experience and qualification required for the position. We have enhanced rates for NVQ2 or/and Diploma in Health and Social Care.

Do I get paid for my miles and travel time?

Yes; you get paid 36p a mile. Here at Taylors of Grampound you also get paid for the travel time that it takes for you to get from one service user to another at you hourly rate. You do not get paid for any service user who has cancelled their visit leaving a “break” on your run of work.

Will I get paid on a monthly or weekly basis?

Our staff are paid on the first working day of each month. As we employ you directly, rather than you being paid by the service user, we take care of your tax and national insurance paperwork. As a direct employee of Taylors of Grampound, you are also entitled to statutory sick pay and accrue annual holiday entitlement.